Policies and Principles
Effective Date: June 6, 2025
Policies and Principles
At Tekkaro Tech, our mission is to make technology simple, accessible, and secure for everyone. Our policies and principles guide how we serve our clients, protect their privacy, and deliver reliable, ethical, and transparent IT support.Our Core Principles
- Client-First Support Every client — whether an individual or an enterprise — deserves fast, respectful, and effective support. We prioritize real solutions over generic responses.
- Privacy and Confidentiality We take privacy seriously. Every interaction, diagnostic session, and piece of data is handled with strict confidentiality and industry-grade security.
- Clarity Over Jargon Tech can be confusing. Our job is to make it clear. We explain issues and solutions in simple, understandable terms — no unnecessary jargon.
- Remote-First, Human Always Our systems are built for remote work, but our approach is personal. You connect with real technicians, not automated bots, whenever you need help.
- Ethical and Transparent Operations We operate with honesty and integrity. No hidden fees, no surprise charges, no unnecessary upselling. What we promise is what we deliver.
- Security by Design Every service we offer is designed with cybersecurity in mind. Whether it’s remote troubleshooting or cloud migration, your data safety is always prioritized.
- Reliable Wherever You Are From local on-site visits to fully remote support across time zones, we make sure help is always accessible, reliable, and seamless.
Our Service Commitments
- Fast response times — typically within one business day.
- Clear communication throughout every step of the process.
- Solutions tailored to your specific needs, whether you’re an individual, a startup, or an enterprise.
- Transparent pricing with no hidden costs.
- Ongoing support options for clients who need continued care.
Our Ethical Commitment
- We respect every client’s time, privacy, and resources.
- We do not engage in any form of data misuse, manipulation, or unethical practices.
- Our team adheres to the highest standards of professionalism, integrity, and fairness.
Our Promise on Data Privacy and Security
- Your data is yours. We never access, store, or share your information beyond what’s required to deliver the service you request.
- All remote sessions are encrypted, secure, and handled with strict confidentiality.
- We comply with Canadian privacy regulations and global security standards.
Sustainability and Responsibility
- We embrace remote-first operations to reduce environmental impact.
- We advise clients on sustainable tech solutions when possible.
- We promote ethical technology use, responsible data handling, and secure digital practices.