These Terms outline your relationship with Tekkaro Tech. (“we”, “our”, or “us”). By using our technical support services (the “Services”), you (“you” or “Client”) agree to these legally binding terms.

1. Scope of Services

We deliver secure, remote-first tech support for all devices, networks, and cloud systems across home, business, and enterprise use cases.

2. Billing & Payment Protocol

Weekly invoices are issued every Monday and are payable within 3 days. Delays past 7 days may result in a 2% fee per 14-day cycle and service interruption.

3. Cancellation & Refund Guideline

All sales are final. Exceptions include:

• Duplicate charges
• Failure to begin service within 7 days
• Verified internal technical failures

Refund requests must be submitted within 10 business days.

4. Termination Clause

Either party may terminate with 14 days’ notice. Services rendered to date are still due.

5. Client Responsibilities

• Provide secure access for diagnostics
• Comply with our Acceptable Use guidelines
• Avoid use of services for illegal or unethical purposes

Privacy & Data Handling Statement

Effective Date: June 6, 2025

We respect your privacy and are committed to transparent data practices.

1. What We Collect

• Contact info (email, phone, name)
• Billing/payment details
• Diagnostic system logs
• Interaction analytics

2. How We Use It

• Provide support services
• Communicate with clients
• Improve service delivery
• Meet legal and compliance requirements

3. Who Sees It

Your data stays private. We only share it with:

• Payment providers
• Legal/regulatory bodies when required
• Verified partners helping fulfill services

4. Data Protection Measures

We use encryption, access controls, and routine audits to secure your information.

5. Your Privacy Rights

Email support@tekkaro.tech to access or modify your data.

Our Ethical Code

• Be honest in support outcomes
• Never misrepresent or manipulate data
• Keep client systems and data confidential
• Operate with transparency and integrity

Acceptable Use Guide

Misuse of our Services is prohibited. This includes:

• Promoting illegal or harmful content
• Violating copyrights or platform rules
• Abusing system resources or staff

Violation may result in immediate suspension.

Know Your Customer (KYC) & Risk Review Policy

Clients who remit over $10,000 CAD/month are subject to identification and business verification:

• Individuals: Government ID, proof of address
• Businesses: Incorporation docs, beneficial owners
• High-risk clients: Enhanced vetting

AML & Sanctions Compliance

We align with the PCMLTFA and global regulations to prevent misuse of our services.

• Sanctions screening (OFAC, UN, EU, Canada)
• Monitoring for unusual activity
• Reporting suspicious transactions to FINTRAC
• We do not service embargoed nations

Cookies & Browsing Preferences

We use cookies to understand and improve your experience. You may disable cookies, but certain features may not function properly.

Data Security Blueprint

We take a layered security approach:

• HTTPS everywhere
• Role-based access
• Encrypted backups and secure data storage
• Multi-factor authentication

Client Onboarding Journey

Before you begin:

1. Meet with a tech consultant
2. Submit any required verification
3. Agree to your tailored Scope of Work
4. Accept our Terms and Policies

Dispute Resolution & Complaint Handling

Unhappy? Tell us at support@tekkaro.tech.
We’ll acknowledge within 3 business days and aim to resolve within 14. Escalations can be directed to management or legal counsel.

Third-Party Tools & Vendors

We work with the following trusted platforms:

• AWS & Google Cloud (infrastructure)
• Stripe (payments)
• Google Analytics (metrics)
• Mailchimp (emails)

All vendors adhere to GDPR and Canadian privacy law.

Service Commitments (SLA)

• First response: within 1 business day
• Resolution goal: 3–5 business days
• System dashboard uptime: 99.5%
• Weekly summary reports: Fridays by 5 PM EST

Accessibility Commitment

We believe in digital inclusion. If you encounter barriers, email support@tekkaro.tech.

We’ll make it right.